Customer Reviews
Average Customer Review
(7 customer reviews) 16 of 16 people found the following review helpful
I'm buying another,
September 3, 2007 E. Radda (KS USA) - See all my reviews
This review is from: Uniden BCT15 BearTracker Mobile Tracking Scanner with GPS Support (Black) (Electronics)
I've owned scanners for the last 30 years. This is by far the best one I've ever had. It's incredibly powerful. I purchased it for my home as I've got a handheld BCT-245 in my truck. It's reception is so much better than the BCT-245 I'm going to buy another one of these for my truck.
Don't try to manually program it. Get some software off the internet (I use ARC, which interfaces with an online site) and in just a few minutes you're all programmed and ready to go!
17 of 18 people found the following review helpful
Great scanner Worst than poor customer service,
March 17, 2008 John Lichak "John and Bonnie Lichak" (Nassau Ny) - See all my reviews
This review is from: Uniden BCT15 BearTracker Mobile Tracking Scanner with GPS Support (Black) (Electronics)
I just recently upgraded my 3 other uniden scanners. I really like the BCT15 but it is somewhat complicated. So of course I needed to buy the director software that makes programming easier thru your computer. The uniden web site I felt was misleading because what I ended up buying was a registration key... not software for $29 dollars. You have to download the software then use the key. Well to this day I have not been able to download it. (Vista) I emailed uniden customer support (which takes them 3 days to respond) so that game went on for awhile. I then was on the phone for over a hour trying for a refund! Which they will not do because they are not sure whether you did download or not! When customer service finally put a guy named Josh on the phone and he told me he would burn me a disk and send it out right away I was happy. The disk never came and they claim they know no Josh. Nightmare.... say the least!
24 of 28 people found the following review helpful
No Warranty Service,
June 2, 2007 R. Ordowich - See all my reviews
This review is from: Uniden BCT15 BearTracker Mobile Tracking Scanner with GPS Support (Black) (Electronics)
I bought the BCT 15 and after about 4 months intermittent use the backlight display would not turn on. I returned the unit for repair twice and it was returned with the same problem. I tried calling their repair line and waited at least 45 minutes on hold and when I finally reached someone he told me someone would call me back, which never happened.
I am left with a defective unit, under warranty and no access to service. This is the poorest example of customer service I have ever experienced.
